Growth Informer Privacy Policy

Effective Date: 01-06-2023

At Growth Informer, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data we collect from users of our Growth Informer and ERP Management System (the "System"). By using our System, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect:

We collect various information from you to provide and improve the System's functionality and user experience. Here's a breakdown:

• Contact Information: Name, email address, phone number, company name, and address.
• User Credentials: Username, password (hashed and salted), and two-factor authentication settings (if enabled).
• Business Data: Inventory details (product names, descriptions, stock levels, prices), sales records (invoices, customer orders, payment details), financial information (income, expenses, bank statements), and customer data (names, addresses, contact information, order history).
• Usage Data: Log data (IP address, timestamps, access attempts), analytics (usage patterns, feature interactions), and system settings preferences.

2. How We Use Your Information:

We use your information for the following purposes:

• Provide and improve the System: Deliver core functionalities, process transactions, fulfil service requests, personalize your experience, and optimize features based on usage data.
• Send important notifications: System updates, security alerts, maintenance notices, and support messages.
• Deliver promotional materials (with your consent): Product updates, special offers, and relevant industry insights (opt-out options provided).
• Generate reports and analytics: Track System performance, identify usage trends, and improve overall user experience.
• Comply with legal and regulatory requirements: As mandated by tax authorities or financial institutions.

3. How We Protect Your Information:

We employ industry-standard security measures to safeguard your data:

• Data encryption: We store sensitive data (like passwords and financial information) in encrypted formats using industry-standard algorithms.
• Secure access controls: Only authorized personnel have access to your data, and their access is limited based on their roles and responsibilities.
• Firewalls and intrusion detection: We utilize robust security systems to protect against unauthorized access attempts and data breaches.
• Regular security audits and updates: We continuously assess and update our security measures to address evolving threats and vulnerabilities.

However, please note that no data transmission over the internet can be guaranteed 100% secure. We strive to protect your information, but we cannot guarantee its absolute security.

4. Data Sharing and Disclosure:

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in operating the System and conducting our business, such as cloud storage providers, payment processors, and data analytics partners. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose your information:

• To comply with legal obligations or respond to lawful requests from government authorities.
• To investigate or prevent potential fraud, illegal activities, or violations of our terms of service.
• To protect the rights, property, or safety of ourselves, our users, or others.

5. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Here's a general guideline:

• Contact information and user credentials: Retained for the duration of your account or as needed for customer support purposes.
• Business data: Retained based on your data retention policies and legal requirements (e.g., financial records for tax purposes).
• Usage data: Aggregated and anonymized data may be retained for longer periods for analytical purposes.
• You can request deletion of your personal information at any time. Contact us using the information below.

6. Your Choices and Rights:

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold.
• Correction: You can request to correct inaccurate or incomplete information.
• Update: You can update your information at any time through your account settings.
• Deletion: You can request to delete your personal information, subject to legal and contractual obligations.
• Object to processing: You can object to the processing of your data for specific purposes, such as direct marketing.
• Withdraw consent: You can withdraw your consent to processing your data at any time.

To exercise these rights, please contact us using the information below.

7. Children's Privacy:

Our System is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately and we will take steps to delete it.

8. Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website and sending an email notification to users who have opted in to receive such notifications. Your continued use of the System after such changes will constitute your acceptance of the revised Privacy Policy.

9. Contact Us:

If you have any questions or concerns regarding this Privacy Policy or our data practices, please get in touch with us at:

• Email: support@growthinformer.com
• Phone: +256702946946

Thank you for entrusting Growth Informer with your business data. We are committed to ensuring the utmost privacy and security of your information.